CloudPhone.ONE Cloud Phone Systems
Phone systems for restaurants, retail stores, SMBs, and inbound call centres. Integrated with Microsoft Power Automate for inclusion in your workflows. Fully supported by level 2 network technicians located in Canada. Does hating your phone system (and your phone bills) ring a Bell? Roger that. Click the Sign Up button below and Tellus all about it.
All phone systems come with time-of-day routing, IVRs/voice menus, voicemail-to-email, dial-by-name directory, and much, much more. CloudPhone.ONE allows you to make use of desk phones, softphone apps, and even third party clients to make and receive calls. CloudPhone.ONE is integrated with Microsoft Teams, providing an easy setup process for customers already using the Microsoft ecosystem.
Our pricing is simple. Pick one of two base plans, add any additional features (if desired), and add a $2.50 charge for 911 access. That’s your price. No hidden fees. No long distance charges. No network maintenance fees. No additional charges that turn a $20/month phone line into a $43/month bill. You may opt to purchase hardware telephones to receive calls, or you may utilize our softphone app available for Android, iOS, iPadOS, Windows, and MacOS.
Are you a Dominos owner or Pharmasave owner? Your stores have special pricing, and we are integrated with your systems. Click here for information!
These Features
- Unlimited calling | Make and receive unlimited calls from and to Canada and the US.
- Time-of-day routing | Route calls differently depending on the time, day of the week, or date.
- Voice menus | Unlimited number of IVRs; Allow callers to automatically route their own calls.
- Call queues | Hold callers in queue until a team member is available.
- Voicemail-to-email | Voicemails are saved as an audio attachment and are emailed to you.
- Custom hold messaging | Play custom messaging to callers whenever they are on hold.
- Reporting and data | Get realtime reporting on how many calls were answered each day, broken down by hour.
Step 1: Review our base plans
- Billed per phone line.
- Shared phone number for company/store/department.
- Unlimited outbound calling to Canada and the US.
- Best for restaurants and retail locations.
- Billed per person.
- Dedicated phone number for each team member.
- Unlimited outbound calling to Canada and the US.
- Softphone license for mobile and desktop apps.
- Allows each extension to have two active calls.
- Best for SMB offices and call center environments.
Step 2: Review available add-ons
Call Recording (Short) 1 Month Storage
- Listen anywhere | Recordings are accessible from anywhere you have an internet connection.
- Capture everything | Records all inbound and outbound calls.
- Short term storage | Retains recordings for 1 month.
Call Recording (Long) 12 Months Storage
- Listen anywhere | Recordings are accessible from anywhere you have an internet connection.
- Capture everything | Records all inbound and outbound calls.
- Long term storage | Retains recordings for 12 months.
Fax Fax-to-Email and Email-to-Fax
- Flat rate, no per page charges | Unlimited incoming and outgoing faxes.
- Ditch the fax machine | Receive incoming faxes via email.
- Faster sending | Send outgoing faxes via the CloudPhone.ONE portal.
Softphone License Make and receive calls
anywhere
- Only for Capacity Based Billing customers | Softphone license for Capacity Based Billing customers
- Office calls from anywhere | Make and receive calls from anywhere you have an internet connection
- All platforms | Supports Android, iPhone, iPad, Windows, and MacOS devices
Step 3: Fill out a signup form
Navigate to the business type page by clicking the icon below this text, then click on the correct Sign-up Now button under the business type that matches you best. Once you have submitted the form, please allow two to three business days for provisioning of your CloudPhone.ONE system. A CloudPhone.ONE team member will be in touch to arrange the cutover to your new system. In the meantime, if you have any questions please feel free to email [email protected], or call our help desk at 1-844-464-9008, option 3.